Login & Authentication
Learn how to access your Tensoract account, configure Multi-Factor Authentication (MFA), switch assigned organizational roles, and recover forgotten passwords.
Overview
If you have successfully registered or been invited by your Company Admin or Super User, you can log in to the platform. User accounts can also be created and managed by your Company Admin or Super User. If you do not have account credentials and cannot self-register, please contact your internal Company Admin or reach out to Support to request access.
Standard Login
Standard authentication requires your registered email address and password, followed by security verification when signing in from an unrecognized device.
Step-by-Step Guide to Sign In
Navigate to the Tensoract login page
Open your supported browser (Chrome, Firefox, Edge, Safari) and navigate to your organization's Tensoract web application portal.
Enter your registered Email address and Password
Provide your corporate credentials in the email and password fields. You may optionally select Remember me to retain your email on this workstation.
Figure 1: Login Page - Email and Password Entry
Click Sign in
If your account requires Multi-Factor Authentication (MFA), or if you are logging in from a new browser session, you will be redirected to the OTP verification screen.
Figure 2: OTP Verification Screen - Displayed After Sign In
Complete OTP verification if prompted
If logging in from a new device, enter the 6-digit code sent to your registered email address. Refer to Section 1.3 for detailed MFA steps.
Figure 3: MFA Verification Page - OTP Entered
Select your Organization and Role (Multi-Role Users)
If you are assigned multiple roles within the company, select the organization and specific role you wish to use for this active working session.
Figure 4: Organization Selection Screen
Figure 5: Organization and Role Selection Screen
New or Untrusted Device Challenge
If you are logging in from a new or untrusted device, the system will ask you to complete Multi-Factor Authentication (MFA) by entering the verification code sent to your registered email.
Multi-Factor Authentication (Email OTP)
Overview
Tensoract uses email-based One-Time Password (OTP) verification when you sign in from an untrusted or unrecognized device. This adds an extra layer of security to your account.
How MFA Works
- Automated Code Delivery: After entering valid credentials on an untrusted device, a 6-digit OTP is automatically generated and sent to your registered email address.
- Verification Screen: Enter the OTP on the verification screen and click Verify to complete authentication.
- Resend OTP: If you do not receive the OTP within 60 seconds, click Resend
OTP to trigger a fresh security code.
Figure 6: MFA - Resend OTP Option
- Alternate MFA Email: If your account has Allow alternate MFA email enabled
by an administrator, click Send code to a different email to receive the OTP at your
configured alternate backup address.
Figure 7: MFA - Alternate Email Option
Figure 8: MFA - Alternate Email Address Entry Form
- Remember this device: Select Remember this device before clicking
to verify if you want the system to trust your browser. You will not be asked for an OTP on future
logins from the trusted device for the configured retention period.
Figure 9: MFA - Remember This Device
- Log In using Single Sign On: From the OTP verification screen, users can also click
Log In using Single Sign On to switch directly to corporate SSO authentication
instead of entering the emailed OTP.
Figure 10: MFA - Switch to SSO from the OTP Screen
Step-by-Step Guide
Check your email inbox
After submitting your login credentials, open your inbox and look for the email with the subject line containing your 6-digit security code.
Enter the code on the verification screen
Type or paste the 6 digits into the input fields on the verification page.
(Optional) Tick Remember this device
Check this option if you are on a personal or dedicated corporate workstation so you will not be prompted on every subsequent login.
Click Verify
Once validated, you will be instantly logged in and redirected to your active dashboard.
Forgot Password / Reset Password
Steps to Reset a Forgotten Password
Click Forgot Password?
On the login page, click the Forgot Password? link situated right above the sign in button.
Figure 11: Login Page - Forgot Password Link
Enter your registered email address and click Submit
Provide the email address associated with your Tensoract tenant profile.
Receive temporary password
The Reset Password page will appear. Simultaneously, you will receive a secure temporary password in your registered email inbox.
Figure 12: Reset Password Page
Enter temporary password and click Verify
Enter the temporary password from your email to authorize the password change workflow.
Create new password (minimum 8 characters)
Your password must be at least 8 characters long and contain both letters and numbers for compliance.
Sign in with your new password
Once your password has been successfully updated, you are redirected back to the Login page to sign in with your permanent new password.
Figure 13: Login Page After Password Reset