Frequently Asked Questions (FAQ)
Quick answers to common questions regarding account provisioning, roles, MFA, project prerequisites, AWS S3 storage, and workflows.
Q: How do I get access to Tensoract?
A: User accounts are created by Company Admins or Super Users. You cannot self-register. Contact your Company Admin to request access.
Q: I forgot my password. How do I reset it?
A: On the login page, click Forgot Password? Enter your registered email and follow the instructions. A temporary password will be sent to your inbox.
Q: I am not receiving the OTP code. What should I do?
A: Check your spam or junk folder. Click Resend code on the OTP screen. If your account has alternate MFA email enabled, click Send code to a different mail.
Q: What is a Trusted Device?
A: A trusted device is a browser you previously verified via MFA. It skips the OTP step on future logins. Tick Remember this device during the OTP step to trust your browser.
Q: What is the difference between Annotator and Reviewer roles?
A: Annotators label data and submit tasks. Reviewers perform quality control and can approve, reject, or decline tasks. Annotator & Reviewer combines both.
Q: What is the difference between a Dataset Supervisor and a Dataset Viewer?
A: Dataset Supervisors have full access to manage a dataset. Dataset Viewers have read-only access and can download exports.
Q: What is a Super User?
A: A Super User is a platform-level administrator with cross-tenant access to all companies, analytics, audit logs, and system settings.
Q: How do I add a user to my company?
A: Navigate to Users in the sidebar and click Create User. Fill in name, email, password, and assign roles.
Q: How do I switch my active role?
A: Click your profile icon at the bottom of the left sidebar and select Switch Role. A panel appears with your assigned roles. Click the desired role. Note: you cannot switch roles while on the Task page.
Q: What must exist before I can create a project?
A: You need at least one validated and published Template, one Workflow using that template, and one Dataset with files.
Q: How are tasks generated in a project?
A: Each file inside the datasets linked to the project automatically becomes one task.
Q: What task states exist in Tensoract?
A: START, ANNOTATE, REVIEW,
REJECTED, COMPLETED, PLUGIN, DECLINED.
Q: What is a Pathway ID in a workflow?
A: A unique identifier on an outgoing edge of a PLUGIN node. Plugins use it to tell Tensoract which route to take after processing (e.g., confident vs uncertain).
Q: What is Quorum Annotation?
A: A project configuration requiring multiple annotators to independently submit the same task before it advances to review.
Q: How do I set up SSO?
A: Navigate to Settings > SSO in the sidebar. Click Add Provider. Enter Provider Type, Issuer URL, Client Id, Client Secret, and Callback URL. Register the Callback URL with your identity provider.
Q: Can I use Google or Microsoft SSO?
A: Yes. Any OIDC-compliant provider is supported including Google Workspace, Microsoft Azure AD, Okta, and ADFS. Use the Issuer URL field for your provider OIDC discovery endpoint.
Q: How do I connect an AWS S3 bucket?
A: Navigate to Integrations and click Add Integration. Use the provided Account ID and External ID to create an IAM role in AWS with the provided trust policy, then enter the Role ARN and bucket name in Tensoract.
Q: Can I delete a file that is in a dataset?
A: No. Remove the file from all associated datasets first, then delete it from the Files page.
Q: What happens if I delete an S3 integration?
A: All files and datasets imported from that S3 bucket will become inaccessible.
Q: Who can view Audit Logs?
A: Audit Logs are accessible to Super Users only via the Logs section in the left sidebar.